Aiarty Sales FAQs

We accept several types of payment: Credit Card, Bank/Wire Transfer, Check/Money Order, Fax, etc.

Yes, it is 100% secure to do business with us. The Payment platform we utilize is 2Checkout, one of most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

Once you complete the online order, you were supposed to receive an email with the order information and license code from our payment processor 2Checkout. Please allow a few minutes for the auto-generated license message to reach your inbox. Check the spam folder if you could not find the license retrieval email. However, there is possibility that your email service provider rejects emails from unknown senders. Please feel free to contact us if you do not get the email after 30 minutes.

Yes, Aiarty offers discount of all the products for approved schools, churches, government entities and charitable organizations! You can write an email to us with prove, up to 50% discount will be offered.

Aiarty provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description. One business day reply is guaranteed.
Please note we do not accept unreasonable or unexplained refund. The following refund requests will be rejected:
1. You request a refund for no particular reason;
2. You request a refund by simply a "It does not work" or "I do not want it" reason and refuse to elaborate;
3. You request a refund for a feature we do not have/support. Aiarty products are sold as "try-before-you-buy" software. We highly recommend you to verify the program's functions and make sure it works well on your computer before your purchase.
4. You request for a refund for Back-up CD. Since Back- up CD is shipped by our payment processors 2Checkout. And according to the refund policy of 2Checkout, Back-up CD is non-refundable.
More details can be found on this page

The license code can be used on up to 3 different PCs. If your registration fails on another PC, please check if the license code and email address you entered is correct. You can also contact our support team at support@aiarty.com for help.

If you purchased a subscription with automatic renewal, you will be informed at least 7 days before it expires about the date of the upcoming charge and the amount you will be charged. You can stop automatic renewals anytime by simply logging into the My Products section of your 2CO myAccount (available here) and clicking the "Stop automatic license renewal" link beneath each product with this option enabled.

The possible reasons might be:
1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.
Please let us know by writing to sales@aiarty.com if you are under one of the last two situations.

Please uninstall it first and then reload it to have a try. Besides, please pay attention to the following tips:
1. It is highly recommended to copy and paste the license code instead of entering it directly. Please make sure there is no blank space.
2. If you want to enter it directly, please pay attention to the hyphen between numbers and do not move the mouse in which case it will highlight the letters and numbers and remove all of them when you enter the next letter or number.
3. Please run it as administrator in case that your account has no permission to write the registry.
4. Non-system partitions, like D: / E: / etc., are recommended to install.

Yes. One license of our software can be used on up to 3 different PCs.

Firstly, please remove license code from your software, and uninstall the software from your old computer. Then download the version you purchased from our website or use the CD you bought to install it on your new one. Use the registration information you got before to activate.

If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc.

Yes, you need to re-register after you reinstall the software.

You can simply register the program by coping and pasting the license code to the program. Generally, the program will auto-remind users to register every time you launch it if you have not registered it.
If there is no reminding, it simply means that it is registered.

We're sorry that you are not available to purchase the Backup CD once your order is released. As developer, we only provide download version for our customers. The Backup CD of the program is provided by the payment platform. You only have the chance to buy the CD version when ordering the product.

Back-up CD is shipped by our payment processor 2Checkout. And according to the refund policy of 2Checkout, Back-up CD is non-refundable. Thanks for your understanding.